Feedback

I would love to know what my customers think of Duchy Brass and the service provided therefore please use the form to post feedback / comments.

Previous customer comments are shown below.

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  1. Nevil Camilleri

    Just Bought a Euphonium from Duchy Brass. Customer care is excellent, fast reply`s and very helpful. Excellent packaging and the euph was exactly as described. Super happy with it, beautiful sound, excellent condition……. what can I say if you`re looking for a High Quality second-hand Instrument, I definitely recommend Duchy Brass !!!

  2. Simon Howell

    Ordered a used mouthpiece – expecting the general condition that I see in our band old and used mouthpieces box……
    The mouthpiece delivered would have passed for new. Beautifully packed and quickly delivered.

  3. Tanya Fenske

    I stumbled across the Duchy Brass website while digging through a Google search for a used professional-quality trumpet for my son. Am I ever glad I did! I had spent a few prior months watching Ebay and Reverb in North America, but everything seemed to be well-used and I was nervous about buying a used horn without trying it first. Jenny had just the horn we were looking for, and she assured us that it was in tip top condition. And, indeed, it was. Like new! Shipping and import into Canada was very easy and fast. I was absolutely delighted by the service, price, and quality of the instrument we received, and can’t recommend Duchy Brass enough. Tell all your musician friends. 🙂

  4. Gareth Cook

    My experience with Duchy brass has been absolutely 100% first class. A superb service offering competitive prices for quality instruments. My instrument arrived in tip top condition; well packaged, and indeed surpassed my expectations. First rate delivery and great communication throughout. Would recommend Duchy Brass to anyone considering their next instrument purchase.

  5. Tony Handley

    Excellent service. So nice to talk to someone who really knows her stuff! Competitive prices, rapid delivery, good range of stock. Highly recommended.

  6. Mike Fisher

    My Geneva Symphony Flugelhorn arrived exactly as described. Well packaged and in perfect condition. I’m really looking forward to playing this brass instrument.
    Thank you Duchy Brass for your smooth efficient service and I recommend your company to any prospective buyers for brass instruments.

  7. claes fall

    Without knowing anything about Duchy Brass I bought a Besson Sovereign Eb tuba for 3995 GBP. (A lot of money for me!)
    I´m living in Sweden and had no possibility to visit store to play the horn.. However; when tuba was delivered it was a beautiful instrument. And it blows so well and fulfilled all my expectations.
    I can really recommend Duchy Brass to any potentially brass buyer!

  8. Robert Palmer

    I purchased two 2nd hand mouthpieces from Duchy Brass.
    The transaction was simple & went straight through.
    The package arrived when it was supposed to, well packed & the mouthpieces were exactly as advertised.
    If anyone can tell me the difference between the two 2nd hand I bought & new ones, I would take my hat off to them.
    Perfect transaction with a genuine company & people.
    I can recommend Duchy Brass 100%

  9. Rachel Rongong

    Simply outstanding!

    I cannot praise the service we received from Duchy Brass highly enough. Buying an instrument of significant value long distance having never seen or tested it in person would usually be a gamble, but you are in safe hands here! The excellent communication and photos meant we were confident in our purchase and when the instrument arrived it surpassed our expectations. Our son is beyond delighted with his tuba and we will be shopping here again in the future for sure!!

  10. Patrick Flanigan

    The BH Imperial euphonium arrived safely and was in wonderful shape. It plays beautifully. I’m sure I will enjoy it for many years to come. It’s hard to find quality instruments these days. Your shop is a wonderful resource.

  11. Teresita

    I absolutely love my York baritone horn purchased through Duchy Brass. Jenny was extremely helpful and patient! I would definitely recommend Duchy Brass to anyone looking for a good quality used instrument.

  12. Jackie Brown

    Thanks again for the fabulous service, I am so pleased with my instrument. I will certainly be using you in the future and will be recommending everyone I know to buy an instrument from Duchy Brass.

  13. Carys

    Superb all round. Beautiful Tuba as good as new. Kindly arranged delivery for a day when I was not at work.
    Brilliant! Thanks so much

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Stockist for

Geneva InstrumentsJohn Packer Instruments

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Telephone: +44 (0) 1736 850142
Mobile: +44 (0) 7702 103174
Email: info@duchybrass.co.uk
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What my customers say...

Took delivery of the Yamaha trombone today, if it plays as good as it looks I will be very happy. Thanks for all your help it’s been a real easy hassle free trip and I will certainly recommend you to others.
Duchy Brass
2016-02-23T12:57:19+00:00

Ian

Took delivery of the Yamaha trombone today, if it plays as good as it looks I will be very happy. Thanks for all your help it’s been a real easy hassle free trip and I will certainly recommend you to others.
Happy New Year and I hope you had some nice time off. I just wanted to say how happy I am with the 967 Euphonium. I have much catch-up practising to do in order to do the quality of the euphonium justice, but having this fine quality instrument makes the... Read Full »
Duchy Brass
2016-02-23T13:20:50+00:00

Ray

Happy New Year and I hope you had some nice time off. I just wanted to say how happy I am with the 967 Euphonium. I have much catch-up practising to do in order to do the quality of the euphonium justice, but having this fine quality instrument makes the... Read Full »
The Euph arrived safe and sound thanks, isnt it a beaut ! Haven’t managed a blow yet as was midnight before I got home. Can’t wait.  Appreciate all your patience with my deliberations.
Duchy Brass
2016-02-23T13:24:57+00:00

Kieran

The Euph arrived safe and sound thanks, isnt it a beaut ! Haven’t managed a blow yet as was midnight before I got home. Can’t wait.  Appreciate all your patience with my deliberations.
Just to let you know that Tenor Horn (Boosey & Hawkes Sovereign) arrived safely when you said it would. I am really satisfied with it, and I know I shall have a lot of pleasure playing it. It was just as I expected from your description. Thank you very much... Read Full »
Duchy Brass
2016-01-25T18:05:44+00:00

Kathleen Butterworth

Just to let you know that Tenor Horn (Boosey & Hawkes Sovereign) arrived safely when you said it would. I am really satisfied with it, and I know I shall have a lot of pleasure playing it. It was just as I expected from your description. Thank you very much... Read Full »
Just wanted to drop you a note thanking you for the Geneva cornet – it is fabulous and my son is delighted.  He played it today for the first time in his school lesson and everyone wanted to have a go.  Thanks for your help getting this to me in... Read Full »
Duchy Brass
2016-02-23T12:56:14+00:00

Matthew

Just wanted to drop you a note thanking you for the Geneva cornet – it is fabulous and my son is delighted.  He played it today for the first time in his school lesson and everyone wanted to have a go.  Thanks for your help getting this to me in... Read Full »
Many thanks for the efficient and speedy sale of my tenor horn. Everything was smoothly sorted in a week and I will heartily recommend anyone to buy or sell an instrument with Duchy Brass in the future. Again many thanks to you.
Duchy Brass
2016-02-23T12:59:06+00:00

Karen

Many thanks for the efficient and speedy sale of my tenor horn. Everything was smoothly sorted in a week and I will heartily recommend anyone to buy or sell an instrument with Duchy Brass in the future. Again many thanks to you.
Thanks again for the fabulous service and I’m very pleased with my instrument and the extras you provided, it’s really got me off to a good start! As an added bonus I’m sure you’ll appreciate is that our Greyhound thinks it’s some kind of sorcery and goes into full play... Read Full »
Duchy Brass
2016-02-23T13:23:58+00:00

Zoe

Thanks again for the fabulous service and I’m very pleased with my instrument and the extras you provided, it’s really got me off to a good start! As an added bonus I’m sure you’ll appreciate is that our Greyhound thinks it’s some kind of sorcery and goes into full play... Read Full »
Received the trombone!  Chuffed to bits! Exactly as described!  Thanks a lot!
Duchy Brass
2016-02-23T12:58:13+00:00

Matt

Received the trombone!  Chuffed to bits! Exactly as described!  Thanks a lot!
Having not played for nearly 30 years I had the desire to play the cornet again. I am based in Qatar where there are very limited options to purchase any quality instruments. I wanted a Besson Sovereign and Duchy Brass had an ex demo available at a very reasonable price,... Read Full »
Duchy Brass
2016-02-23T13:23:14+00:00

Francis Thomas

Having not played for nearly 30 years I had the desire to play the cornet again. I am based in Qatar where there are very limited options to purchase any quality instruments. I wanted a Besson Sovereign and Duchy Brass had an ex demo available at a very reasonable price,... Read Full »
Great practice last night with the cornet, it’s got great character I’m very happy with it. Enjoying playing it is really going to help in the next 9 weeks until the Area contest.  Thank you again for everything I really due appreciate how straight forward you’ve made this and if... Read Full »
Duchy Brass
2016-02-23T13:22:02+00:00

Steve

Great practice last night with the cornet, it’s got great character I’m very happy with it. Enjoying playing it is really going to help in the next 9 weeks until the Area contest.  Thank you again for everything I really due appreciate how straight forward you’ve made this and if... Read Full »