FAQs

Duchy Brass is based near Redruth in Cornwall. Our address is: Methodist Church Hall, Paynters Lane, Illogan, Redruth, Cornwall, TR16 4DS Opening hours: Monday – Thursday from 10.00am – 4.00pm Appointments outside of these times available by prior arrangement.

Prospective buyers are welcome to come and view / play test instruments.  Our usual opening hours are Monday – Thursday from 10.00am – 4.00pm.  Appointments outside of these times are available by prior arrangement therefore please contact us to arrange a suitable day and time.  It is recommended prior contact is made before traveling to try a specific instrument to ensure it is still available and also so we can have it ready for you.

Yes, each instrument comes with a hard case or gig bag.

A specific mouthpiece is not included as most players have a preference, however I do have a stock of used ones, so one can be sent if required. I also sell new mouthpieces which can be purchased via the website.

Yes, part exchange will be considered on any of the instruments for sale.

Please email me at info@duchybrass.co.uk with pictures and information on the instrument(s) you wish to part exchange.

Yes, we provide instrument hire to students receiving tuition through the Cornwall Music Service Trust. Please call or email me at info@duchybrass.co.uk for further information.

Yes, please send us the details of your instrument that you want to sell here.

Alternatively you can email pictures and information to info@duchybrass.co.uk.

No unfortunately not due to the need to have a consumer credit licence, but Duchy Brass can provide new brass instruments to students in full-time education through the Assistance Instrument Purchase Scheme (AIPS) which allows for a VAT free purchase. Unfortunately this scheme does not apply to used instruments.

To purchase a brass instrument listed on the website please contact me by either email or telephone to confirm availability. Once confirmed I will require your name, address, delivery address (if different), a contact telephone number at the delivery address and preferred payment method. I will then email an invoice for payment which can be made via personal Credit/Debit card (online payment link), Bank Transfer or Cheque (subject to clearance).

Accessories can be purchased through the website but if you require assistance or something isn’t listed please get in touch.

For orders with the UK payment can be accepted via personal Credit/Debit Cards (online or in person), Bank Transfer or Cheque (subject to clearance).

For orders from outside the UK payment is only accepted by International Bank Transfer details of which will be provided by invoice. Please note that orders cannot be placed via the website for addresses from outside of the UK. If you wish to make a purchase please contact me.

Instruments to be delivered within the UK mainland are sent free of charge. Instruments to be delivered outside of the UK mainland are charged at cost which will be calculated at the point of sale, please contact me if you require an accurate delivery quote. Items are sent the day after cleared payment has been received. Once sent you will be provided with the courier details and tracking information. All instruments are sent via insured and tracked services.

Delivery within the UK for accessories are charged depending on quantity and weight/size.  This is calculated at checkout when purchasing through the website.  Accessories to be delivered outside of the UK mainland are charged at cost which will be calculated at the point of sale, please contact me if you require an accurate delivery quote.  The vast majority of accessories will be sent via the Royal Mail Signed For service.  Whilst most items are delivered within 3 working days Royal Mail do have up to 13 working days before a claim can be made for a lost item therefore a refund will not be processed until this time has passed.

I take great care to ensure that instruments and accessories are sent in good condition and appropriately packed. However, damage can sometimes occur in transit.

On receipt please check your goods immediately. If the instrument cannot be checked straight away please write ‘unchecked’ on the couriers delivery document/handheld scanner.

Any faults or damage must be reported to Duchy Brass within 24 hours of delivery or claims will not be entertained.

For sales within the UK you are entitled to cancel the order you have placed, this entitlement may exercised up to 14 days, starting from the day after the instruments or accessories were received.

If you cancel an order after the instruments or accessories have been delivered you must send them back at your own cost. The instruments and accessories must still be in the condition they were sent.

If you wish to return your instruments or accessories I try to make the process as simple and easy as possible whilst safeguarding the service I provide. Therefore please follow the terms below:

  • You must notify me of your intention to return the instruments or accessories within 14 days of receipt (not the invoice date).
  • The original packaging must be retained and you should ensure that the instruments or accessories are returned to me packaged to the same standard as they were originally delivered.
  • Any courier service used to return the instruments or accessories should be tracked and fully insured. Duchy Brass will not be responsible for any instruments or accessories lost or damaged in transit whilst being returned and will reserve the right to return it to you or reduce the value of any refund to cover the cost of damage and subsequent repair.
  • Whilst I appreciate that you will want to inspect/try the instruments or accessories they must be returned to me in the condition which they were sent. Duchy Brass reserves the right to charge a re-stocking fee should any instruments or accessories be returned with any damage, cosmetic or otherwise, this will be deducted from your refund. In cases of extreme damage your return may be refused as above.
  • For hygiene reasons this does not apply to new mouthpieces which are unreturnable.
  • Please note that any instruments or accessories returned from outside of the UK mainland will have the original delivery costs deducted from any refund paid.
  • Any instruments taken in part-exchange will be returned at your cost if they are still in my possession, if not the agreed part- exchange valuation will be paid.

All new Besson, Conn-Selmer, Vincent Bach & John Packer instruments are covered by a two year warranty details of which can be provided on request.

Ex-demo and used instruments come with a six month warranty against any mechanical defects and should a fault occur at my discretion the instrument can be returned to me for repair or taken to a repairer of your choice with the cost of the repair being reimbursed. This warranty does not cover issues with cosmetic silver/gold plating or lacquer finishes nor damage caused by accident or misuse.

Get in touch!

Telephone: +44 (0) 1209 484469
Mobile: +44 (0) 7702 103174
Email: info@duchybrass.co.uk
Or leave us a message using the form below…






    *required

    Search

    Stockist for

    John Packer Instruments Besson London Instruments Vincent Bach InstrumentsDenis Wick MouthpiecespBone Instruments

    What my customers say...

    The Euph arrived safe and sound thanks, isnt it a beaut ! Haven't managed a blow yet as was midnight...
    Duchy Brass
    2016-02-23T13:24:57+00:00

    Kieran

    The Euph arrived safe and sound thanks, isnt it a beaut ! Haven't managed a blow yet as was midnight before I got home. Can't wait.  Appreciate all your patience with my deliberations.
    Just to let you know that Tenor Horn (Boosey & Hawkes Sovereign) arrived safely when you said it would. I...
    Duchy Brass
    2016-01-25T18:05:44+00:00

    Kathleen Butterworth

    Just to let you know that Tenor Horn (Boosey & Hawkes Sovereign) arrived safely when you said it would. I am really satisfied with it, and I know I shall have a lot of pleasure playing it. It was just as I expected from your description. Thank you very much for your efficient way of doing business. I would have no hesitation in recommending you.
    Received the trombone!  Chuffed to bits! Exactly as described!  Thanks a lot!
    Duchy Brass
    2016-02-23T12:58:13+00:00

    Matt

    Received the trombone!  Chuffed to bits! Exactly as described!  Thanks a lot!
    Thanks again for the fabulous service and I'm very pleased with my instrument and the extras you provided, it's really...
    Duchy Brass
    2016-02-23T13:23:58+00:00

    Zoe

    Thanks again for the fabulous service and I'm very pleased with my instrument and the extras you provided, it's really got me off to a good start! As an added bonus I'm sure you'll appreciate is that our Greyhound thinks it's some kind of sorcery and goes into full play mode every time I play or even buzz so he's having a great time as well!  I look forward to doing business with you again in the future.
    Happy New Year and I hope you had some nice time off. I just wanted to say how happy I...
    Duchy Brass
    2016-02-23T13:20:50+00:00

    Ray

    Happy New Year and I hope you had some nice time off. I just wanted to say how happy I am with the 967 Euphonium. I have much catch-up practising to do in order to do the quality of the euphonium justice, but having this fine quality instrument makes the task so much more pleasurable.  Thank you for your excellent service and this top quality instrument.
    Having not played for nearly 30 years I had the desire to play the cornet again. I am based in...
    Duchy Brass
    2016-02-23T13:23:14+00:00

    Francis Thomas

    Having not played for nearly 30 years I had the desire to play the cornet again. I am based in Qatar where there are very limited options to purchase any quality instruments. I wanted a Besson Sovereign and Duchy Brass had an ex demo available at a very reasonable price, offering a good saving on a brand new one. I did some reviews and Duchy Brass’s proven track record was reassuring, having supplied instruments to customers previously in  the USA and the Far East. Jenny’s assistance and service was excellent, with the parcel being delivered to me in Qatar in 4 days. Arrived all packaged securely and marked as fragile, thus ensuring the safe delivery. Got it straight out the case and played like I had hoped. Looks and feels like brand new. One very happy customer. Jenny’s willingness to discuss with me out of her normal business hours made the whole thing go smoothly. I would recommend Duchy Brass to anyone and in particular any overseas customers. Thank you Duchy Brass
    Many thanks for the efficient and speedy sale of my tenor horn. Everything was smoothly sorted in a week and...
    Duchy Brass
    2016-02-23T12:59:06+00:00

    Karen

    Many thanks for the efficient and speedy sale of my tenor horn. Everything was smoothly sorted in a week and I will heartily recommend anyone to buy or sell an instrument with Duchy Brass in the future. Again many thanks to you.
    Took delivery of the Yamaha trombone today, if it plays as good as it looks I will be very happy....
    Duchy Brass
    2016-02-23T12:57:19+00:00

    Ian

    Took delivery of the Yamaha trombone today, if it plays as good as it looks I will be very happy. Thanks for all your help it's been a real easy hassle free trip and I will certainly recommend you to others.
    Just wanted to drop you a note thanking you for the Geneva cornet – it is fabulous and my son...
    Duchy Brass
    2016-02-23T12:56:14+00:00

    Matthew

    Just wanted to drop you a note thanking you for the Geneva cornet – it is fabulous and my son is delighted.  He played it today for the first time in his school lesson and everyone wanted to have a go.  Thanks for your help getting this to me in time.
    Great practice last night with the cornet, it’s got great character I'm very happy with it. Enjoying playing it is...
    Duchy Brass
    2016-02-23T13:22:02+00:00

    Steve

    Great practice last night with the cornet, it’s got great character I'm very happy with it. Enjoying playing it is really going to help in the next 9 weeks until the Area contest.  Thank you again for everything I really due appreciate how straight forward you've made this and if I ever hear someone wanting to purchase an instrument I'll definitely be sending them your way.
    0
    0
    Duchy Brass