I would love to know what my customers think of Duchy Brass and the service provided therefore please use the form to post feedback / comments.
Previous customer comments are shown below.
Telephone: +44 (0) 1209 484469
Mobile: +44 (0) 7702 103174
Email: info@duchybrass.co.uk
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Francis Thomas
32 Comments
Sten Schytte
I have just received my Schilke Cornet and it looks brand new and sounds fantastic
Very satisfied with the kind and helpful service from Duchy Brass. I can only recommend this business
Peter Rudeforth
Fantastic service. I bought a beautiful, absolutely as new Bach cornet for an excellent price. Postage and packing was included in the price and it arrived the very next day.
Scott
Jenny took excellent care of me and the euphonium she made available is even better than I’d hoped. She made the international purchase easy and saw to all the details. Thank You!
Sally
Jenny is very knowledgeable and happy to answer numerous questions. As an inexperienced player I was confident that she found exactly the right instrument to suit my needs. Buy with confidence – you will not be disappointed. Thank-you Jenny.
Robert Oakes
Thanks to Jenny, who couldn’t have been more helpful when purchasing a 2nd hand Besson Flugel Horn. Would recommend.
Joan jones
Thank you very much for sending my new Geneva Horn. The condition is amazing and a bargain. The horn was well packaged and posted in good time. Will certainly spread the word of your great service.
Chris Lyons
Just bought a second instrument from Duchy Brass. Excellent service and a great instrument which was just as described.
Christopher Wicks
Thanks to Jenny at Duchy Brass for her help in my recent purchase of a 1980s Besson euphonium. I was apprehensive at buying an instrument that old unseen and untried. But my worries were unfounded. It arrived, beautifully packaged on time, and is in fantastic condition. Better than I was lead.to believe ! Excellently prepared and in superb playing condition. Recommend Duchy Brass. Thanks again.
Cathy Lisles
Just taken delivery of a lovely British made Sovereign Tenor Horn from Jenny at Duchy. It was in excellent condition for the price advertised, it is very hard to see the very few dents. Jenny was very helpful in answering my questions by e-mail and directing me to the FAQs on the web-site. The instrument arrived beautifully packaged and in a timely manner. Sound quality is excellent and it helped win the Instrumental Ensemble at Llangollen International Eisteddfod! I could not be more pleased by the quality and service offered by Duchy Brass!
Chris Lyons
Bought a soprano cornet. Jenny was extremely helpful throughout and was a pleasure to buy from. Excellent communication and service.
I can highly recommend Duchy Brass and am sure I will be returning.
Simon Phillips
I ordered a Besson 966 Euphonium in BSP and all I can say is fabulous service and lovely instrument. Without exaggeration it is pristine and superbly prepared.
Thanks very much.
Pietro
The Euphonium has arrived in excellent condition as described in the advertisement, without defects it sounds excellent, untraceable in Italy an used instrument at the requested price, excellent packaging and fast shipping, great Jenny who has patiently assisted me during the transaction in Christmas time
MICK HALE
Received my Yamaha tenor horn as promised. Great service, great horn. Well done Jenny.
Pasquale
Ottimo Venditore…Preciso e onesto…
Strumento arrivato in Italy molto veloce e in ottime condizioni, come da descrizione…
Lo consiglio a tutti…
Simon Howell
Excellent service as usual. Pleasure doing business with you Jenny.
Mikael Fröjdö
I purchased a pre-owned Yamaha Bb cornet from Duchy Brass and I’m very pleased with the instrument and the process in all. The instrument arrived to my address in about one week and the condition was excellent as expected. I can highly recommend the services of Duchy Brass!
Lesley Herd
Many thanks for the two Geneva Bb cornets which arrived promptly and were in fantastic condition, just as you had said they would be. The whole process from the first email enquiry to receiving our two new cornets was streamlined, with great communication throughout. I will certainly be visiting Duchy Brass for any further instrument requirements we may have. The trade in process for our old instruments was simple and easy to arrange, with pick up arranged to my convenience which was a bonus! Thanks again, Jenny!
Michelle McGowan
Beautiful 928 thank you Jenny arrived quick and packaged very well. Would highly recommend Jenny and duchy brass. Played for first time on Friday sounded amazing. Thank you so much for all your help and patience
Paul Wilson
Just received my Bach 183 Flugelhorn. Cracking instrument, splendid service, everything as described with prompt delivery and great communication throughout the buying process. Exactly as everything should be. Will be recommending without a doubt. Many thanks again!
Nevil Camilleri
Just Bought a Euphonium from Duchy Brass. Customer care is excellent, fast reply`s and very helpful. Excellent packaging and the euph was exactly as described. Super happy with it, beautiful sound, excellent condition……. what can I say if you`re looking for a High Quality second-hand Instrument, I definitely recommend Duchy Brass !!!
Simon Howell
Ordered a used mouthpiece – expecting the general condition that I see in our band old and used mouthpieces box……
The mouthpiece delivered would have passed for new. Beautifully packed and quickly delivered.
Tanya Fenske
I stumbled across the Duchy Brass website while digging through a Google search for a used professional-quality trumpet for my son. Am I ever glad I did! I had spent a few prior months watching Ebay and Reverb in North America, but everything seemed to be well-used and I was nervous about buying a used horn without trying it first. Jenny had just the horn we were looking for, and she assured us that it was in tip top condition. And, indeed, it was. Like new! Shipping and import into Canada was very easy and fast. I was absolutely delighted by the service, price, and quality of the instrument we received, and can’t recommend Duchy Brass enough. Tell all your musician friends. 🙂
Gareth Cook
My experience with Duchy brass has been absolutely 100% first class. A superb service offering competitive prices for quality instruments. My instrument arrived in tip top condition; well packaged, and indeed surpassed my expectations. First rate delivery and great communication throughout. Would recommend Duchy Brass to anyone considering their next instrument purchase.
Tony Handley
Excellent service. So nice to talk to someone who really knows her stuff! Competitive prices, rapid delivery, good range of stock. Highly recommended.
Mike Fisher
My Geneva Symphony Flugelhorn arrived exactly as described. Well packaged and in perfect condition. I’m really looking forward to playing this brass instrument.
Thank you Duchy Brass for your smooth efficient service and I recommend your company to any prospective buyers for brass instruments.
claes fall
Without knowing anything about Duchy Brass I bought a Besson Sovereign Eb tuba for 3995 GBP. (A lot of money for me!)
I´m living in Sweden and had no possibility to visit store to play the horn.. However; when tuba was delivered it was a beautiful instrument. And it blows so well and fulfilled all my expectations.
I can really recommend Duchy Brass to any potentially brass buyer!
Robert Palmer
I purchased two 2nd hand mouthpieces from Duchy Brass.
The transaction was simple & went straight through.
The package arrived when it was supposed to, well packed & the mouthpieces were exactly as advertised.
If anyone can tell me the difference between the two 2nd hand I bought & new ones, I would take my hat off to them.
Perfect transaction with a genuine company & people.
I can recommend Duchy Brass 100%
Rachel Rongong
Simply outstanding!
I cannot praise the service we received from Duchy Brass highly enough. Buying an instrument of significant value long distance having never seen or tested it in person would usually be a gamble, but you are in safe hands here! The excellent communication and photos meant we were confident in our purchase and when the instrument arrived it surpassed our expectations. Our son is beyond delighted with his tuba and we will be shopping here again in the future for sure!!
Patrick Flanigan
The BH Imperial euphonium arrived safely and was in wonderful shape. It plays beautifully. I’m sure I will enjoy it for many years to come. It’s hard to find quality instruments these days. Your shop is a wonderful resource.
Teresita
I absolutely love my York baritone horn purchased through Duchy Brass. Jenny was extremely helpful and patient! I would definitely recommend Duchy Brass to anyone looking for a good quality used instrument.
Jackie Brown
Thanks again for the fabulous service, I am so pleased with my instrument. I will certainly be using you in the future and will be recommending everyone I know to buy an instrument from Duchy Brass.
Carys
Superb all round. Beautiful Tuba as good as new. Kindly arranged delivery for a day when I was not at work.
Brilliant! Thanks so much