Feedback

I would love to know what my customers think of Duchy Brass and the service provided therefore please use the form to post feedback / comments.

47 Comments

Steve Pettitt
8th April 2025 at 3:57 pm
Excellent service and advice from Jennie.Fabulous case at a brilliant price with speedy delivery. I highly recommend Duchybrass.
Thank you so much !
Abigail Flynn
22nd March 2025 at 1:58 pm
Excellent service and will buy from you again! When I bought a Denis Wick flugel mouthpiece, Jenny got in touch and asked about my flugel’s mouthpiece receiver size. I wasn’t aware there were two sizes and had to liaise with Geneva to find which size I had, and Jenny made sure I made the right choice for my instrument. Delivery was quick and carefully packaged and I could not be happier with the service. 10/10 and will be a repeat customer!
Shelley Goude
14th September 2024 at 12:36 am
I was looking for a very specific preowned Trombone.,and when we found it at Duchy Brass I was delighted. When it arrived I was more than thrilled with the condition of it. My teacher played it for me so I could see it’s really capability’s and we were very impressed.
Peter critchley
16th February 2024 at 3:29 pm
We sold Jenny a sovereign cornet and accessories, A quotation was offered after sending photos and accepted, goods were shipped to Duchy and in 48 hours Jenny paid and job done, she is an absolute credit and the kind and thoughtful way she did the deal was superb.
Well done Jenny.
Kev Mann
23rd January 2024 at 12:34 pm
Just received my euphonium gig bag. Excellent service. Many thanks for your help with the photos Jenny. Will definitely be using you again and recommending you. Thanks once again 11/10.
Phil Carrigan
4th October 2023 at 8:28 pm
The Sterling Virtuoso tenor horn I purchased was priced very low as a second hand instrument but was in brand new condition making a great saving on the new price. Very helpful service at Duchy Brass and one of the few places left where you can try out various instruments. Thoroughly recommend.
Caleb Niehoff
14th July 2023 at 7:07 pm
Very impressed with the friendly and helpful service from Duchy Brass in purchasing my new York cornet! Don’t hesitate to reach out about a specific model you’re looking for even if it isn’t listed, which was the case with me. I had been looking for this specific model for years, and they happened to have one in fantastic shape. Jenny was also very helpful in figuring out currency conversion and the whole process went very smoothly. The instrument was very securely packed, and arrived completely undamaged despite making a trek overseas. 10/10!
Stephan Ambros
16th June 2023 at 6:00 pm
I purchased a nearly 50 year old Boosey and Hawkes baritone horn.
It arrived it perfect condition, cooler than new,some parts in frosted silver,some parts polished.
So much effort, it really surprised me.
Also the shipping and packing, perfect!!
Ann Griffiths
23rd February 2023 at 4:10 pm
Just bought my beautiful Vincent Bach Stradivarius 36G trombone which arrived yesterday. It’s a beautiful instrument. I’m absolutely delighted with it. Excellent service and communication from Jenny. She was very happy to answer my many, probably silly, questions. I was struggling to find someone trustworthy enough to buy my new instrument from. Look no further than here. I also needed a new mouthpiece and I bought a high quality second hand one. I’m looking forward to many happy hours playing it and the many jealous eyes that I will get from my fellow band members!
Jo Scott
23rd February 2023 at 5:37 am
We purchased a second hand professional quality euphonium for shipping to Australia and Jen was fantastic to deal with. She was very communicative and understanding when our international transfer took a little longer than expected. The instrument arrived undamaged and was exactly as described. I would thoroughly recommend purchasing from this business.
Stew Thorp
19th September 2022 at 12:35 am
Thanks for a fantastic international trade – Am in New Zealand and was keen on a round stamp Besson tenor which are far and few between here down South. The item arrived perfectly packaged, and exceeded my expectations. Condition absolutely as described this seemed hardly used for its age. What a sound! WOW. Thanks again
Michael Hodgins
6th March 2022 at 5:44 pm
Wonderful experience.

My 1980 B&H Imperial Euphonium arrived this week and I couldn’t be more pleased. I am a older learner with no great musical aspirations, but felt it was time to upgrade to a decent instrument – although the prospect of spending large amounts of money on anything always make me nervous. Used euphoniums are few and far between here in North America. Purchasing something based on photos on eBay seemed dubious at best. My search eventually took me to Duchy Brass. Jenny was wonderfully patient with all of my questions. Her prices are very competitive with those here in Canada, even with the cost of shipping. The latter was well worth the premium just for the peace of mind of knowing that the instrument was coming from a reputable dealer.

The horn is a beautiful as advertised. It looks almost new and plays beautifully, even if I don’t.

Thanks Jenny.
Hermann B. from Berlin
2nd November 2021 at 10:11 am
Looking for a sound Boosey & Hawkes Euphonium from the 60ies or 70ies I found my way to Duchy Brass through dozens of dubious offers in the ebay-, reverb- and gumtree-World. After some time waiting for an offer fitting my budget Jenny took great care in revising the instrument, checking every detail twice. When the export to Germany got stuck in German customs (or maybe in the incompetence of UPS, I don’t know) she tried everything she could do to speed up delivery. I can highly recommend Duchy Brass! You get excellent instruments at a very fair price.
Geoff Coote
20th July 2021 at 2:19 am
My recently purchased 1977 Besson New Standard Euph came all the way to Australia. I t arrived in perfect condition and was extremely well packed. Thanks Jenny for your excellent service and the opportunity to purchase such a rare instrument in almost new condition.
Mark Harby
30th April 2021 at 5:29 pm
Just received our Besson Sovereign Cornet, arrived the next day and looks brand new. Jenny was very helpful and would definitely buy from Duchy Brass again.
Sten Schytte
13th December 2020 at 5:13 pm
I have just received my Schilke Cornet and it looks brand new and sounds fantastic
Very satisfied with the kind and helpful service from Duchy Brass. I can only recommend this business
Peter Rudeforth
13th December 2020 at 1:44 pm
Fantastic service. I bought a beautiful, absolutely as new Bach cornet for an excellent price. Postage and packing was included in the price and it arrived the very next day.
Scott
2nd July 2020 at 7:16 pm
Jenny took excellent care of me and the euphonium she made available is even better than I’d hoped. She made the international purchase easy and saw to all the details. Thank You!
Sally
15th May 2020 at 10:11 am
Jenny is very knowledgeable and happy to answer numerous questions. As an inexperienced player I was confident that she found exactly the right instrument to suit my needs. Buy with confidence – you will not be disappointed. Thank-you Jenny.
Robert Oakes
28th July 2019 at 9:12 pm
Thanks to Jenny, who couldn’t have been more helpful when purchasing a 2nd hand Besson Flugel Horn. Would recommend.
Joan jones
20th April 2019 at 11:09 pm
Thank you very much for sending my new Geneva Horn. The condition is amazing and a bargain. The horn was well packaged and posted in good time. Will certainly spread the word of your great service.
Chris Lyons
7th February 2019 at 8:19 am
Just bought a second instrument from Duchy Brass. Excellent service and a great instrument which was just as described.
Christopher Wicks
6th September 2018 at 9:57 am
Thanks to Jenny at Duchy Brass for her help in my recent purchase of a 1980s Besson euphonium. I was apprehensive at buying an instrument that old unseen and untried. But my worries were unfounded. It arrived, beautifully packaged on time, and is in fantastic condition. Better than I was lead.to believe ! Excellently prepared and in superb playing condition. Recommend Duchy Brass. Thanks again.
Cathy Lisles
14th July 2018 at 1:43 pm
Just taken delivery of a lovely British made Sovereign Tenor Horn from Jenny at Duchy. It was in excellent condition for the price advertised, it is very hard to see the very few dents. Jenny was very helpful in answering my questions by e-mail and directing me to the FAQs on the web-site. The instrument arrived beautifully packaged and in a timely manner. Sound quality is excellent and it helped win the Instrumental Ensemble at Llangollen International Eisteddfod! I could not be more pleased by the quality and service offered by Duchy Brass!
Chris Lyons
17th June 2018 at 6:18 pm
Bought a soprano cornet. Jenny was extremely helpful throughout and was a pleasure to buy from. Excellent communication and service.
I can highly recommend Duchy Brass and am sure I will be returning.
Simon Phillips
26th March 2018 at 2:22 pm
I ordered a Besson 966 Euphonium in BSP and all I can say is fabulous service and lovely instrument. Without exaggeration it is pristine and superbly prepared.

Thanks very much.
Pietro
23rd January 2018 at 12:03 pm
The Euphonium has arrived in excellent condition as described in the advertisement, without defects it sounds excellent, untraceable in Italy an used instrument at the requested price, excellent packaging and fast shipping, great Jenny who has patiently assisted me during the transaction in Christmas time
MICK HALE
21st January 2018 at 8:43 am
Received my Yamaha tenor horn as promised. Great service, great horn. Well done Jenny.
Pasquale
14th January 2018 at 3:47 pm
Ottimo Venditore…Preciso e onesto…
Strumento arrivato in Italy molto veloce e in ottime condizioni, come da descrizione…
Lo consiglio a tutti…
Simon Howell
10th January 2018 at 3:56 pm
Excellent service as usual. Pleasure doing business with you Jenny.
Mikael Fröjdö
26th November 2017 at 2:55 pm
I purchased a pre-owned Yamaha Bb cornet from Duchy Brass and I’m very pleased with the instrument and the process in all. The instrument arrived to my address in about one week and the condition was excellent as expected. I can highly recommend the services of Duchy Brass!
Lesley Herd
16th November 2017 at 8:29 pm
Many thanks for the two Geneva Bb cornets which arrived promptly and were in fantastic condition, just as you had said they would be. The whole process from the first email enquiry to receiving our two new cornets was streamlined, with great communication throughout. I will certainly be visiting Duchy Brass for any further instrument requirements we may have. The trade in process for our old instruments was simple and easy to arrange, with pick up arranged to my convenience which was a bonus! Thanks again, Jenny!
Michelle McGowan
15th October 2017 at 3:42 pm
Beautiful 928 thank you Jenny arrived quick and packaged very well. Would highly recommend Jenny and duchy brass. Played for first time on Friday sounded amazing. Thank you so much for all your help and patience
Paul Wilson
25th September 2017 at 2:13 pm
Just received my Bach 183 Flugelhorn. Cracking instrument, splendid service, everything as described with prompt delivery and great communication throughout the buying process. Exactly as everything should be. Will be recommending without a doubt. Many thanks again!
Nevil Camilleri
27th August 2017 at 10:12 pm
Just Bought a Euphonium from Duchy Brass. Customer care is excellent, fast reply`s and very helpful. Excellent packaging and the euph was exactly as described. Super happy with it, beautiful sound, excellent condition……. what can I say if you`re looking for a High Quality second-hand Instrument, I definitely recommend Duchy Brass !!!
Simon Howell
25th August 2017 at 10:39 am
Ordered a used mouthpiece – expecting the general condition that I see in our band old and used mouthpieces box……
The mouthpiece delivered would have passed for new. Beautifully packed and quickly delivered.
Tanya Fenske
24th August 2017 at 3:35 pm
I stumbled across the Duchy Brass website while digging through a Google search for a used professional-quality trumpet for my son. Am I ever glad I did! I had spent a few prior months watching Ebay and Reverb in North America, but everything seemed to be well-used and I was nervous about buying a used horn without trying it first. Jenny had just the horn we were looking for, and she assured us that it was in tip top condition. And, indeed, it was. Like new! Shipping and import into Canada was very easy and fast. I was absolutely delighted by the service, price, and quality of the instrument we received, and can’t recommend Duchy Brass enough. Tell all your musician friends. 🙂
Gareth Cook
31st January 2017 at 9:42 am
My experience with Duchy brass has been absolutely 100% first class. A superb service offering competitive prices for quality instruments. My instrument arrived in tip top condition; well packaged, and indeed surpassed my expectations. First rate delivery and great communication throughout. Would recommend Duchy Brass to anyone considering their next instrument purchase.
Tony Handley
26th January 2017 at 1:34 pm
Excellent service. So nice to talk to someone who really knows her stuff! Competitive prices, rapid delivery, good range of stock. Highly recommended.
Mike Fisher
21st November 2016 at 8:48 pm
My Geneva Symphony Flugelhorn arrived exactly as described. Well packaged and in perfect condition. I’m really looking forward to playing this brass instrument.
Thank you Duchy Brass for your smooth efficient service and I recommend your company to any prospective buyers for brass instruments.
claes fall
28th October 2016 at 10:07 pm
Without knowing anything about Duchy Brass I bought a Besson Sovereign Eb tuba for 3995 GBP. (A lot of money for me!)
I´m living in Sweden and had no possibility to visit store to play the horn.. However; when tuba was delivered it was a beautiful instrument. And it blows so well and fulfilled all my expectations.
I can really recommend Duchy Brass to any potentially brass buyer!
Robert Palmer
20th October 2016 at 8:01 pm
I purchased two 2nd hand mouthpieces from Duchy Brass.
The transaction was simple & went straight through.
The package arrived when it was supposed to, well packed & the mouthpieces were exactly as advertised.
If anyone can tell me the difference between the two 2nd hand I bought & new ones, I would take my hat off to them.
Perfect transaction with a genuine company & people.
I can recommend Duchy Brass 100%
Rachel Rongong
1st September 2016 at 4:35 pm
Simply outstanding!

I cannot praise the service we received from Duchy Brass highly enough. Buying an instrument of significant value long distance having never seen or tested it in person would usually be a gamble, but you are in safe hands here! The excellent communication and photos meant we were confident in our purchase and when the instrument arrived it surpassed our expectations. Our son is beyond delighted with his tuba and we will be shopping here again in the future for sure!!
Patrick Flanigan
6th July 2016 at 9:31 pm
The BH Imperial euphonium arrived safely and was in wonderful shape. It plays beautifully. I’m sure I will enjoy it for many years to come. It’s hard to find quality instruments these days. Your shop is a wonderful resource.
Teresita
24th June 2016 at 1:09 pm
I absolutely love my York baritone horn purchased through Duchy Brass. Jenny was extremely helpful and patient! I would definitely recommend Duchy Brass to anyone looking for a good quality used instrument.
Jackie Brown
27th May 2016 at 1:57 pm
Thanks again for the fabulous service, I am so pleased with my instrument. I will certainly be using you in the future and will be recommending everyone I know to buy an instrument from Duchy Brass.
Carys
23rd May 2016 at 5:12 pm
Superb all round. Beautiful Tuba as good as new. Kindly arranged delivery for a day when I was not at work.
Brilliant! Thanks so much