How should I return an instrument?Comments Off on How should I return an instrument?
If you wish to return your instruments or accessories I try to make the process as simple and easy as possible whilst safeguarding the service I provide. Therefore please follow the terms below:
- You must notify me of your intention to return the instruments or accessories within 14 days of receipt (not the invoice date).
- The original packaging must be retained and you should ensure that the instruments or accessories are returned to me packaged to the same standard as they were originally delivered.
- Any courier service used to return the instruments or accessories should be tracked and fully insured. Duchy Brass will not be responsible for any instruments or accessories lost or damaged in transit whilst being returned and will reserve the right to return it to you or reduce the value of any refund to cover the cost of damage and subsequent repair.
- Whilst I appreciate that you will want to inspect/try the instruments or accessories they must be returned to me in the condition which they were sent. Duchy Brass reserves the right to charge a re-stocking fee should any instruments or accessories be returned with any damage, cosmetic or otherwise, this will be deducted from your refund. In cases of extreme damage your return may be refused as above.
- For hygiene reasons this does not apply to new mouthpieces which are unreturnable.
- Please note that any instruments or accessories returned from outside of the UK mainland will have the original delivery costs deducted from any refund paid.
- Any instruments taken in part-exchange will be returned at your cost if they are still in my possession, if not the agreed part- exchange valuation will be paid.