What happens if my instrument is damaged upon receipt?

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What happens if my instrument is damaged upon receipt?

I take great care to ensure that instruments and accessories are sent in good condition and appropriately packed. However, damage can sometimes occur in transit.

On receipt please check your goods immediately. If the instrument cannot be checked straight away please write ‘unchecked’ on the couriers delivery document/handheld scanner.

Any faults or damage must be reported to Duchy Brass within 24 hours of delivery or claims will not be entertained.

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What my customers say...

Just to let you know that Tenor Horn (Boosey & Hawkes Sovereign) arrived safely when you said it would. I...
Duchy Brass
2016-01-25T18:05:44+00:00

Kathleen Butterworth

Just to let you know that Tenor Horn (Boosey & Hawkes Sovereign) arrived safely when you said it would. I am really satisfied with it, and I know I shall have a lot of pleasure playing it. It was just as I expected from your description. Thank you very much for your efficient way of doing business. I would have no hesitation in recommending you.
Received the trombone!  Chuffed to bits! Exactly as described!  Thanks a lot!
Duchy Brass
2016-02-23T12:58:13+00:00

Matt

Received the trombone!  Chuffed to bits! Exactly as described!  Thanks a lot!
Happy New Year and I hope you had some nice time off. I just wanted to say how happy I...
Duchy Brass
2016-02-23T13:20:50+00:00

Ray

Happy New Year and I hope you had some nice time off. I just wanted to say how happy I am with the 967 Euphonium. I have much catch-up practising to do in order to do the quality of the euphonium justice, but having this fine quality instrument makes the task so much more pleasurable.  Thank you for your excellent service and this top quality instrument.
Having not played for nearly 30 years I had the desire to play the cornet again. I am based in...
Duchy Brass
2016-02-23T13:23:14+00:00

Francis Thomas

Having not played for nearly 30 years I had the desire to play the cornet again. I am based in Qatar where there are very limited options to purchase any quality instruments. I wanted a Besson Sovereign and Duchy Brass had an ex demo available at a very reasonable price, offering a good saving on a brand new one. I did some reviews and Duchy Brass’s proven track record was reassuring, having supplied instruments to customers previously in  the USA and the Far East. Jenny’s assistance and service was excellent, with the parcel being delivered to me in Qatar in 4 days. Arrived all packaged securely and marked as fragile, thus ensuring the safe delivery. Got it straight out the case and played like I had hoped. Looks and feels like brand new. One very happy customer. Jenny’s willingness to discuss with me out of her normal business hours made the whole thing go smoothly. I would recommend Duchy Brass to anyone and in particular any overseas customers. Thank you Duchy Brass
Great practice last night with the cornet, it’s got great character I'm very happy with it. Enjoying playing it is...
Duchy Brass
2016-02-23T13:22:02+00:00

Steve

Great practice last night with the cornet, it’s got great character I'm very happy with it. Enjoying playing it is really going to help in the next 9 weeks until the Area contest.  Thank you again for everything I really due appreciate how straight forward you've made this and if I ever hear someone wanting to purchase an instrument I'll definitely be sending them your way.
Many thanks for the efficient and speedy sale of my tenor horn. Everything was smoothly sorted in a week and...
Duchy Brass
2016-02-23T12:59:06+00:00

Karen

Many thanks for the efficient and speedy sale of my tenor horn. Everything was smoothly sorted in a week and I will heartily recommend anyone to buy or sell an instrument with Duchy Brass in the future. Again many thanks to you.
The Euph arrived safe and sound thanks, isnt it a beaut ! Haven't managed a blow yet as was midnight...
Duchy Brass
2016-02-23T13:24:57+00:00

Kieran

The Euph arrived safe and sound thanks, isnt it a beaut ! Haven't managed a blow yet as was midnight before I got home. Can't wait.  Appreciate all your patience with my deliberations.
Took delivery of the Yamaha trombone today, if it plays as good as it looks I will be very happy....
Duchy Brass
2016-02-23T12:57:19+00:00

Ian

Took delivery of the Yamaha trombone today, if it plays as good as it looks I will be very happy. Thanks for all your help it's been a real easy hassle free trip and I will certainly recommend you to others.
Thanks again for the fabulous service and I'm very pleased with my instrument and the extras you provided, it's really...
Duchy Brass
2016-02-23T13:23:58+00:00

Zoe

Thanks again for the fabulous service and I'm very pleased with my instrument and the extras you provided, it's really got me off to a good start! As an added bonus I'm sure you'll appreciate is that our Greyhound thinks it's some kind of sorcery and goes into full play mode every time I play or even buzz so he's having a great time as well!  I look forward to doing business with you again in the future.
Just wanted to drop you a note thanking you for the Geneva cornet – it is fabulous and my son...
Duchy Brass
2016-02-23T12:56:14+00:00

Matthew

Just wanted to drop you a note thanking you for the Geneva cornet – it is fabulous and my son is delighted.  He played it today for the first time in his school lesson and everyone wanted to have a go.  Thanks for your help getting this to me in time.
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