Archive

  1. Do you offer a warranty/guarantee?

    Comments Off on Do you offer a warranty/guarantee?

    All new Besson, Conn-Selmer, Vincent Bach & John Packer instruments are covered by a two year warranty details of which can be provided on request. Ex-demo Read more »

  2. How should I return an instrument?

    Comments Off on How should I return an instrument?

    If you wish to return your instruments or accessories I try to make the process as simple and easy as possible whilst safeguarding the service I Read more »

  3. Can I cancel my order?

    Comments Off on Can I cancel my order?

    For sales within the UK you are entitled to cancel the order you have placed, this entitlement may exercised up to 14 days, starting from the Read more »

  4. How much is delivery?

    Comments Off on How much is delivery?

    Instruments to be delivered within the UK mainland are sent free of charge. Instruments to be delivered outside of the UK mainland are charged at cost Read more »

  5. How can I make a payment?

    Comments Off on How can I make a payment?

    For orders with the UK payment can be accepted via personal Credit/Debit Cards (online or in person), Bank Transfer or Cheque (subject to clearance). For orders Read more »

  6. How do I order an instrument?

    Comments Off on How do I order an instrument?

    To purchase a brass instrument listed on the website please contact me by either email or telephone to confirm availability. Once confirmed I will require your Read more »

  7. Do you offer finance?

    Comments Off on Do you offer finance?

    No unfortunately not due to the need to have a consumer credit licence, but Duchy Brass can provide new brass instruments to students in full-time education Read more »

  8. Can you sell my instrument for me?

    Comments Off on Can you sell my instrument for me?

    Yes, please send us the details of your instrument that you want to sell here. Alternatively you can email pictures and information to info@duchybrass.co.uk.

  9. Can I hire an instrument?

    Comments Off on Can I hire an instrument?

    Yes, we provide instrument hire to students receiving tuition through the Cornwall Music Service Trust. Please call or email me at info@duchybrass.co.uk for further information.

  10. Can I part exchange an instrument?

    Comments Off on Can I part exchange an instrument?

    Yes, part exchange will be considered on any of the instruments for sale. Please email me at info@duchybrass.co.uk with pictures and information on the instrument(s) you Read more »

  11. Do instruments include a mouthpiece?

    Comments Off on Do instruments include a mouthpiece?

    A specific mouthpiece is not included as most players have a preference, however I do have a stock of used ones, so one can be sent Read more »

  12. Can I visit, view and play test instruments?

    Comments Off on Can I visit, view and play test instruments?

    Prospective buyers are welcome to come and view / play test instruments.  Our usual opening hours are Monday – Thursday from 10.00am – 4.00pm.  Appointments outside Read more »

  13. Where is Duchy Brass?

    Comments Off on Where is Duchy Brass?

    Duchy Brass is based near Redruth in Cornwall. Our address is: Methodist Church Hall, Paynters Lane, Illogan, Redruth, Cornwall, TR16 4DS Opening hours: Monday – Thursday Read more »

What my customers say...

Great practice last night with the cornet, it’s got great character I'm very happy with it. Enjoying playing it is...
Duchy Brass
2016-02-23T13:22:02+00:00

Steve

Great practice last night with the cornet, it’s got great character I'm very happy with it. Enjoying playing it is really going to help in the next 9 weeks until the Area contest.  Thank you again for everything I really due appreciate how straight forward you've made this and if I ever hear someone wanting to purchase an instrument I'll definitely be sending them your way.
Took delivery of the Yamaha trombone today, if it plays as good as it looks I will be very happy....
Duchy Brass
2016-02-23T12:57:19+00:00

Ian

Took delivery of the Yamaha trombone today, if it plays as good as it looks I will be very happy. Thanks for all your help it's been a real easy hassle free trip and I will certainly recommend you to others.
Thanks again for the fabulous service and I'm very pleased with my instrument and the extras you provided, it's really...
Duchy Brass
2016-02-23T13:23:58+00:00

Zoe

Thanks again for the fabulous service and I'm very pleased with my instrument and the extras you provided, it's really got me off to a good start! As an added bonus I'm sure you'll appreciate is that our Greyhound thinks it's some kind of sorcery and goes into full play mode every time I play or even buzz so he's having a great time as well!  I look forward to doing business with you again in the future.
Having not played for nearly 30 years I had the desire to play the cornet again. I am based in...
Duchy Brass
2016-02-23T13:23:14+00:00

Francis Thomas

Having not played for nearly 30 years I had the desire to play the cornet again. I am based in Qatar where there are very limited options to purchase any quality instruments. I wanted a Besson Sovereign and Duchy Brass had an ex demo available at a very reasonable price, offering a good saving on a brand new one. I did some reviews and Duchy Brass’s proven track record was reassuring, having supplied instruments to customers previously in  the USA and the Far East. Jenny’s assistance and service was excellent, with the parcel being delivered to me in Qatar in 4 days. Arrived all packaged securely and marked as fragile, thus ensuring the safe delivery. Got it straight out the case and played like I had hoped. Looks and feels like brand new. One very happy customer. Jenny’s willingness to discuss with me out of her normal business hours made the whole thing go smoothly. I would recommend Duchy Brass to anyone and in particular any overseas customers. Thank you Duchy Brass
The Euph arrived safe and sound thanks, isnt it a beaut ! Haven't managed a blow yet as was midnight...
Duchy Brass
2016-02-23T13:24:57+00:00

Kieran

The Euph arrived safe and sound thanks, isnt it a beaut ! Haven't managed a blow yet as was midnight before I got home. Can't wait.  Appreciate all your patience with my deliberations.
Just wanted to drop you a note thanking you for the Geneva cornet – it is fabulous and my son...
Duchy Brass
2016-02-23T12:56:14+00:00

Matthew

Just wanted to drop you a note thanking you for the Geneva cornet – it is fabulous and my son is delighted.  He played it today for the first time in his school lesson and everyone wanted to have a go.  Thanks for your help getting this to me in time.
Happy New Year and I hope you had some nice time off. I just wanted to say how happy I...
Duchy Brass
2016-02-23T13:20:50+00:00

Ray

Happy New Year and I hope you had some nice time off. I just wanted to say how happy I am with the 967 Euphonium. I have much catch-up practising to do in order to do the quality of the euphonium justice, but having this fine quality instrument makes the task so much more pleasurable.  Thank you for your excellent service and this top quality instrument.
Just to let you know that Tenor Horn (Boosey & Hawkes Sovereign) arrived safely when you said it would. I...
Duchy Brass
2016-01-25T18:05:44+00:00

Kathleen Butterworth

Just to let you know that Tenor Horn (Boosey & Hawkes Sovereign) arrived safely when you said it would. I am really satisfied with it, and I know I shall have a lot of pleasure playing it. It was just as I expected from your description. Thank you very much for your efficient way of doing business. I would have no hesitation in recommending you.
Received the trombone!  Chuffed to bits! Exactly as described!  Thanks a lot!
Duchy Brass
2016-02-23T12:58:13+00:00

Matt

Received the trombone!  Chuffed to bits! Exactly as described!  Thanks a lot!
Many thanks for the efficient and speedy sale of my tenor horn. Everything was smoothly sorted in a week and...
Duchy Brass
2016-02-23T12:59:06+00:00

Karen

Many thanks for the efficient and speedy sale of my tenor horn. Everything was smoothly sorted in a week and I will heartily recommend anyone to buy or sell an instrument with Duchy Brass in the future. Again many thanks to you.
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Duchy Brass